Terms & Conditions

These terms and conditions ("'T&C's", "terms") apply to your use of RESTORE Performance & Wellness Centre (“RESTORE”, "Centre", “we”, “our” or “us”) located at 4/141 Gore Street Port Macquarie and website located at www.restorecentre.com.au (“Site”).

By entering the Centre, purchasing any service/treatment, making a booking or accessing or using the Site, you agree to these T&Cs. If you do not agree with the T&C's, you must not access the Centre or browse or use the Site.

We reserve all rights to alter the Terms at our discretion. Each time you use the Centre or the Site, it is your responsibility to ensure that you are aware of our current Terms. Your continued use of the Centre or Site following the publication of changes to these Terms is taken to be your acceptance of those changes.

The Terms, as amended by us from time to time, continue to apply for as long as you use the Centre and/or Site or until terminated in accordance with the Terms.

Please note that a valid credit card and telephone number are required to purchase all services and packages online.

Please arrive at least 5 minutes before your scheduled appointment time to check in, get organised and relax.

Amendments to bookings must be advised at least 24 hours prior to your scheduled appointment.

You must be 12 years of age or over to use the centre.

If you are under the age of 16 years, you must be accompanied by a parent/guardian at all times. All parents/guardians are required to pay for the services and are responsible for children in their care at all times.

Entry into the Centre and any Membership is an acknowledgement by you that:

you are over the age of 16 years, or will be supervised by a parent/guardian if aged 12 - 15 years; and

you accept the Terms and agree that you have entered into a binding legal contract with us in relation to the Terms.

If you are a parent or guardian permitting a Minor to access and use the Centre, you agree to:

exercise supervision over the Minor's use of the Centre; assume all risks associated with use of the Centre as outlined in the Terms; ensure that all services and/or treatments that the Minor may encounter in the Centre is suitable and appropriate for the Minor; assume all liabilities resulting from the Minor's use of the Centre; ensure the accuracy and correctness of all information submitted by the Minor; provide the consents required by these Terms on behalf of the Minor.

We reserve the right to restrict access and refuse entry to Minors for particular services/treatments.

The features of the Centre include, but are not limited to, the following:

Centre Access;

Classes;

Treatments;

Workshops; and

Events.

Bookings for the Centre must be made in accordance with the Booking clause and agreement with the purchase and cancellation policies.

You may utilise the Centre as a Guest (without a Membership) or as a Member (by taking out a Membership, if available).

We may, for any reason, at any time and without notice to you change or remove services/treatments, including by changing or removing Classes or Treatments or closing the Centre for periods of time.

The Access Hours for the Centre will be made available on the Site. We may alter the Access Hours from time-to-time, at our discretion. This includes closure of the Centre for capacity considerations, private events and facility maintenance requirements.

We may limit access to some or all services/treatments depending on the terms applying to the particular service/treatment you have purchased. Such terms will be available at the time of purchase.

All services/treatments will be “swimwear/clothes on” unless a particular service/treatment is designated as otherwise.

RESTORE is an inclusive space. You must respect all people and all bodies in the Centre, and if it is found that you have verbally or physically made anyone feel uncomfortable, we have the right to request you leave the premises and to refuse entry at any time.

You must follow all instructions given to you by Centre staff and you acknowledge that any failure to do so will be at your own risk and may cause injury.

You must not:

use the Centre or any service/treatment other than for its intended purpose;

obstruct or interfere with any of the entrances or common areas of the Centre;

engage in any unsafe or dangerous behaviour;

damage any of the equipment, furniture or any other property in the Centre.

Prior to use of any of the services/treatments, you must have been examined by a qualified medical practitioner within the past six months and have been found by such practitioner to be in good physical health and physically able to bathe in hot and cold environments.

Certain services/treatments may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. See the Liability clause. 

We are not liable for the security or loss of your property. We recommend that valuable items are left at home.

We will communicate with Members and Guests primarily via email. It is your responsibility to therefore ensure that the correct contact details are provided and that the nominated email address is regularly checked for correspondence.

Bringing illicit substances into the Centre is strictly prohibited. Bringing alcohol into the Centre is strictly prohibited unless authorised by us. Members or Guests under the influence of alcohol or drugs may be refused entry to the Centre.

You must advise at time of making a Booking through Acuity if you are suffering from or affected by any medical conditions that might be complicated or exacerbated by your use of the Centre, or which may necessitate increased supervision or a priority medical response, including but not limited to:

- Conditions involving high fever

- Extreme hypertension

- Malignant tumours and cancerous conditions

- Liver, kidney and circulation disorders

- Conditions presenting the high risk of haemorrhaging

- Anaemic conditions

- Congestive heart failure, recent stroke, or recent heart attack

- Pregnancy

- Diabetes

We offer several Membership options, with differing levels of access to the Centre and the services/treatments (“Membership Plans”). We may add or remove the Membership Plans we offer at any time.

To become a Member you must:

enter into a Membership / Autopay Plan.

Details of your Membership, including Membership Amount and Start Date, will be provided in your individual Membership Plan via the Mind Body application.

We guarantee to fix the agreed Membership Amount for the initial term of your Membership. After this date the Membership Amount is subject to change with 30 days’ prior written notice from us.

Memberships cannot be shared or transferred and must only be used by the individual who has entered the relevant Membership Plan. Any Member found to be sharing their Membership will be denied entry to the Centre and have their Membership cancelled.

We reserve the right to cancel Memberships for any reasons, including your breach of the Terms or if your behaviour in the Centre is impacting the experience of other Members, Guests or our staff.

Gift Vouchers can be used for services/treatments offered by the Centre only.

Gift Vouchers are:

- not redeemable for cash;

- valid for 12 months from the date of issue; and

- non transferable.

We do not offer refunds, transfers, suspensions or extensions on Gift Vouchers for change of mind, injury, illness, change of address or any other reason. 

All Gift Voucher purchases are final.

We accept no responsibility if a Gift Voucher is lost, stolen, destroyed, or used without your permission.

 All products, services and packages are non-refundable. Memberships are not transferable. 

 RESTORE Performance and Wellness Centre is committed to responsible privacy practices and to complying with the Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) to the extent they apply to us.